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1.1. The customer who has purchased as a consumer, in accordance with the Consumer Code, has the right to withdraw from the sales contract without penalty and without giving a reason at any time, provided that he does so within 14 (fourteen) days from the date of Product delivery (hereinafter also called “Withdrawal Period”).

1.2. Whilst the provisions of the previous paragraph, in order to exercise the right of withdrawal the Consumer must contact the Customer Service of the Supplier listed on the website giving the details of the invoice. In case of partial withdrawal, in addition to the purchase invoice, the customer must communicate the code of / the product / s purchased it intends to return. Within 48 hours of notification to Customer Service, the Consumer must also send by registered letter, a written and signed declaration containing the intention to exercise the right of withdrawal, summarizing all of the above information and requirements, to Marty & Nelly S.r.l (Hereinafter also called “Statement of Withdrawal”).

1.3. The communication concerning the exercise of the right of withdrawal must be sent by the Withdrawal Period Consumer before the deadline referred to in point 1.1.

1.4. In case of exercising the right of withdrawal, the consumer is obliged to return the products for which it has exercised a right of withdrawal within 14 days, with effect from the day of the communication to Marty & Nelly S.r.l. its will to withdraw from the contract. Products must be returned to Marty & Nelly S.r.l., at the site depot in Via Fleming, 4 – San Martino Buon Albergo 37036 (VR).

1.5 If the consumer exercises his right of withdrawal, he will be refunded for payments made to the Supplier, inclusive of delivery (except for additional costs arising from possible choice of a type of delivery other than the least expensive type of standard delivery offered ), without undue delay and in any event no later than 14 days from the exercise of the withdrawal. These refunds will be made using the same means of payment used by the consumer for the initial transaction, unless the consumer does not require a refund on a different means of payment, in this case there will be charged to the consumer for possible additional costs arising from the different means of payment. In the case of debit or cash, and if the consumer intends to exercise its Return right, shall provide to Marty & Nelly S.r.l. with the withdrawal statement, the bank details:

IBAN, SWIFT and BIC are necessary for the refund, by Marty & Nelly S.r.l. The refund may be suspended until receipt of the goods or until the demonstration by the Consumer of having sent back the goods, whichever is earlier.

1.6. The consumer is liable for any diminished value of the goods resulting from a different handling from those needed to establish the nature, characteristics and functioning of the Products. Therefore, if the returned goods are damaged (e.i. with signs of use, abrasion, scuffing, scratch, deformation, etc.), Not complete with all parts and accessories (including labels and tags intact and attached to the product) not accompanied by the instructions / notes / manuals, with the packaging and the original packaging and certificate of guarantee, if any, the consumer will respond to the decrease of the asset value of the product, and will be entitled to a refund of the amount equal to the residual value of the Product . Therefore, the consumer is invited not to manipulate the products beyond what is strictly necessary to establish the nature, characteristics and functioning of the same and the original covering of the Products with additional protective packaging that preserves the integrity and protects it during the transport even from writing or labels.

1.7. As required by art. 55 of Legislative Decree no. 206/2005 of the Con-sumer Code, the right of withdrawal does not apply to tailored or clearly per-sonalized goods , and therefore these products can not be returned from Marty & Nelly S.r.l.