Information on the Return Policy

The customer who has purchased as a consumer, in accordance with the Consumer Code, has the right to terminate the sales contract without penalty and without giving a reason at any time, within 14 (fourteen) days from the date of delivery of the product purchased.

 

To exercise the right of return, the Consumer must contact the Supplier's Customer Service indicated on the Website in the contact form giving the details of the invoice. In case of partial withdrawal, in addition to the purchase invoice, the customer must communicate the code of / the product / s purchased it intends to return. Within 48 hours of notification to Customer Service, the Consumer must also send a registered letter, a written and signed statement containing the intention to exercise the right of withdrawal, summarizing all of the above information and requirements, to Marty & Nelly S.r.l.

The communication concerning the exercise of the right to return the goods must be sent by the consumer before the deadline of the term of 14 (fourteen) days from the date of delivery of the purchased product.

 

In case of exercising the right of return, the consumer is obliged to return the products for which it has exercised a right of withdrawal within 14 days, with effect from the day on which it is communicated to Marty & Nelly S.r.l. the willingness to withdraw from the contract. Products must be returned to Marty & Nelly S.r.l., at the address of the warehouse in Via Fleming, 4 - San Martino Buon Albergo 37036 (VR) Italy.

 

If the consumer exercises his right of withdrawal, will be refunded for payments made to the Supplier, including the cost of delivery (except for additional costs arising from the possible choice of a different type of delivery the least expensive type of standard delivery offered) without undue delay and in any event no later than 14 days from the exercise of the withdrawal. These refunds will be made using the same means of payment used by the consumer for the initial transaction, unless the consumer does not require a refund of different means of payment, in this case they will be charged to the consumer any additional costs arising from the different means of payment. The refund may be suspended until receipt of the goods or until the demonstration by the Consumer of having sent back the goods, whichever is earlier.

 

The consumer is liable for any diminished value of the goods resulting from a different handling than what is necessary to establish the nature, characteristics and functioning of the Products.

 

As required by art. 55 of Legislative Decree no. 206/2005 of the Consumer Code, the right of withdrawal does not apply to goods made to specifications or clearly personalized, and therefore these products can not be returned to Marty & Nelly S.r.l.

 

Return for defect or nonconformity

 

If the Consumer has received a wrong or damaged product, should contact Marty & Nelly S.r.l. by sending an email and a letter with return receipt to: Marty & Nelly S.r.l., Via Fleming, 4 - San Martino Buon Albergo 37036 (VR) Italy, with a detailed description of the defects and / or non-conformities of the product with a declaration signed by the Consumer containing the intention to exercise the right of withdrawal attaching a photographic proof.


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